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About CCAA

Employment

Seasonal Customer Service Representative

Division: FBO

SUMMARY:

Under the direction and guidance of the FBO Manager and FBO Administrator, is responsible for all customer service tasks at the front desk to include greeting and assisting flight crews and passengers with line service fuel requests, car rentals, hotel accommodations, catering, limo arrangements, pilot supplies and other ground support items.

DUTIES AND RESPONSIBILITIES:

  • Monitors arriving and departing aircraft to ensure prompt services are rendered.
  • Coordinates and dispatches fuel and servicing requests.
  • Maintains fueling documents according to FAA regulations.
  • Greets and responds to customer inquiries and specific requests.
  • Assists the FBO Administrator, utilizing FBO software and MS Office Suite programs.
  • Processes POS financial transactions with proper reconciliation processes followed.
  • Responsible for electronic records of FBO operations which meet certification regulations.
  • Ensures that security protocols are followed; assists in performing front office airport security duties.
  • Maintains the reception environment in a clean and orderly fashion.
  • Performs other duties as requested.


MINIMUM JOB REQUIREMENTS:

High school diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified, preferably in an inside and outside environment. Previous customer service experience is preferred. Prior work experience in general aviation is helpful.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Able to provide excellent customer service
  • Good oral and written communications skills
  • Able to problem solve independently or seek assistance
  • Knowledge of commercial/general aviation operations and procedures
  • Skilled with aviation and ground base radio systems or similar equipment
  • Proficient in in the operation of MS Office Suite programs and database programs


WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Able to work rotating shifts, nights, weekends and holidays
  • Sit, stand or walk for most of the day
  • Good visual acuity to work inside under artificial lighting and in bright sunlight


Seasonal position, starting at $11.00/hour.

Applications are available to download at www.flypgd.com and at the FBO or Administration building at the Charlotte County Airport Authority located in Punta Gorda.

We are an Equal Opportunity Employer and Drug/Smoke Free work place. Nicotine, drug and fitness screenings are done prior to employment. Applicants will also be required to sign an affidavit affirming they have not been a user of tobacco products for at least one year.

Closing: January 28, 2018 @ 12:00 AM

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